Drug and Alcohol Testing Locations - Miami, FL
Urine | Hair | DOT | Oral Fluid | Alcohol/ETG | Occupational Health
National Workforce Screenings in Miami, FL
At National Workforce Screenings, we offer extensive drug and alcohol testing services aimed at enhancing safety in the workplace. Our testing solutions help organizations adhere to compliance mandates, playing a key role in preventing accidents, ensuring a drug-free environment, and aligning with Federal requirements such as those set by the Department of Transportation (DOT). Whether in Miami, FL or elsewhere, keeping workplaces safe and compliant is our mission through our reliable screening programs.
Lab Address: 275 NE 18TH ST STE CU01 MIAMI, FL 33132
Phone Number: (800) 315-1519
Lab Address: 1250 S MIAMI AVE STE 103 MIAMI, FL 33130
Phone Number: (800) 315-1519
Lab Address: 1015 N AMERICA WAY STE 150 MIAMI, FL 33132
Phone Number: (800) 315-1519
Lab Address: 285 NW 27TH AVE STE 14 MIAMI, FL 33125
Phone Number: (800) 315-1519
Lab Address: 951 SW LE JEUNE RD-STE 302 MIAMI, FL 33134
Phone Number: (800) 315-1519
Lab Address: 2645 SW 37TH AVE STE 502 MIAMI, FL 33133
Phone Number: (800) 315-1519
Lab Address: 825 Arthur Godfrey Rd Ste 100 Miami Beach, FL 33140
Phone Number: (800) 315-1519
Lab Address: 3750 S DIXIE HWY STE 104 MIAMI, FL 33133
Phone Number: (800) 315-1519
Lab Address: 4483 NW 36TH ST STE 120 MIAMI SPRINGS, FL 33166
Phone Number: (800) 315-1519
Lab Address: 333 41st St, Suite 502 Miami Beach, FL 33140
Phone Number: (800) 315-1519
Lab Address: 6221 NW 36TH ST VIRGINIA GARDENS, FL 33166
Phone Number: (800) 315-1519
Lab Address: 6741 CORAL WAY STE 45 MIAMI, FL 33155
Phone Number: (800) 315-1519
Lab Address: 12555C BISCAYNE BLVD NORTH MIAMI, FL 33181
Phone Number: (800) 315-1519
Lab Address: 7800 NW 25TH ST STE 4 MIAMI, FL 33122
Phone Number: (800) 315-1519
Lab Address: 2500 NW 79TH AVE STE 154 DORAL, FL 33122
Phone Number: (800) 315-1519
Lab Address: 5201 NW 77TH AVE ST 100 DORAL, FL 33166
Phone Number: (800) 315-1519
Lab Address: 3900 NW 79TH AVE STE 440 DORAL, FL 33166
Phone Number: (800) 315-1519
Lab Address: 3900 NW 79TH AVE BLDG 2 STE 229 DORAL, FL 33166
Phone Number: (800) 315-1519
Lab Address: 7911 NW 72ND AVE Ste 111 MEDLEY, FL 33166
Phone Number: (800) 315-1519
Lab Address: 1165 W 49TH ST STE 103 HIALEAH, FL 33012
Phone Number: (800) 315-1519
Lab Address: 9600 SW 8TH ST STE 32 MIAMI, FL 33174
Phone Number: (800) 315-1519
Lab Address: 7400 N KENDALL DR STE 105 MIAMI, FL 33156
Phone Number: (800) 315-1519
Lab Address: 9521 South Dixie Highway Pinecrest, FL 33156
Phone Number: (800) 315-1519
Lab Address: 7887 N KENDALL DR STE 102 MIAMI, FL 33156
Phone Number: (800) 315-1519
Lab Address: 9971 W FLAGLER ST MIAMI, FL 33174
Phone Number: (800) 315-1519
Lab Address: 9737 NW 41ST ST STE 653 DORAL, FL 33178
Phone Number: (800) 315-1519
Lab Address: 1117 NE 163RD ST NORTH MIAMI BEACH, FL 33162
Phone Number: (800) 315-1519
Lab Address: 9851 NW 58TH ST UNIT 116 DORAL, FL 33178
Phone Number: (800) 315-1519
Lab Address: 1405 NW 167TH ST MIAMI GARDENS, FL 33169
Phone Number: (800) 315-1519
Lab Address: 10205 S DIXIE HWY Ste 102 PINECREST, FL 33156
Phone Number: (800) 315-1519
Lab Address: 100 NW 170TH ST STE 205 NORTH MIAMI BEACH, FL 33169
Phone Number: (800) 315-1519
Lab Address: 100 NW 170th St Ste 204 North Miami Beach, FL 33169
Phone Number: (800) 315-1519
Lab Address: 16109 BISCAYNE BLVD AVENTURA, FL 33160
Phone Number: (800) 315-1519
Lab Address: 1509 NE 167TH ST NORTH MIAMI BEACH, FL 33162
Phone Number: (800) 315-1519
Lab Address: 17601 NW 2ND AVE STE S MIAMI, FL 33169
Phone Number: (800) 315-1519
Lab Address: 7100 W 20TH AVE STE 311 HIALEAH, FL 33016
Phone Number: (800) 315-1519
Lab Address: 7150 W 20TH AVE STE 213 HIALEAH, FL 33016
Phone Number: (800) 315-1519
Lab Address: 9995 SW 72nd St Ste 202 Miami, FL 33173
Phone Number: (800) 315-1519
Lab Address: 1606 NE MIAMI GARDENS DR NORTH MIAMI BEACH, FL 33179
Phone Number: (800) 315-1519
Lab Address: 1770 NE MIAMI GARDENS DR UNIT 1 NORTH MIAMI BEACH, FL 33179
Phone Number: (800) 315-1519
Lab Address: 20535 NW 2ND AVE STE 150 MIAMI, FL 33169
Phone Number: (800) 315-1519
Lab Address: 14201 S DIXIE HWY MIAMI, FL 33176
Phone Number: (800) 315-1519
Lab Address: 20601 E DIXIE HWY STE 340 AVENTURA, FL 33180
Phone Number: (800) 315-1519
Lab Address: 6245 MIRAMAR PKWY STE 101 MIRAMAR, FL 33023
Phone Number: (800) 315-1519
Lab Address: 18851 S Dixie Highway Cutler Bay, FL 33157
Phone Number: (800) 315-1519
Lab Address: 110 N FEDERAL HWY, STE 101 HALLANDALE BEACH, FL 33009
Phone Number: (800) 315-1519
Lab Address: 9909 MIRAMAR PKWY MIRAMAR, FL 33025
Phone Number: (800) 315-1519
Lab Address: 1452 E HALLANDALE BEACH BLVD HALLANDALE, FL 33009
Phone Number: (800) 315-1519
Lab Address: 12554 SW 120TH ST MIAMI, FL 33186
Phone Number: (800) 315-1519
Lab Address: 12014 MIRAMAR PKWY MIRAMAR, FL 33025
Phone Number: (800) 315-1519
Lab Address: 9781 WAYNE AVE PALMETTO BAY, FL 33157
Phone Number: (800) 315-1519
Lab Address: 3700 Washington St,Ste 102 Hollywood, FL 33021
Phone Number: (800) 315-1519
Lab Address: 3600 WASHINGTON ST HOLLYWOOD, FL 33021
Phone Number: (800) 315-1519
Lab Address: 750 S FEDERAL HWY HOLLYWOOD, FL 33020
Phone Number: (800) 315-1519
Lab Address: 3500 Hollywood Blvd Hollywood, FL 33021
Phone Number: (800) 315-1519
Lab Address: 9035 PINES BLVD PEMBROKE PINES, FL 33024
Phone Number: (800) 315-1519
Lab Address: 9650 PINES BLVD PEMBROKE PINES, FL 33024
Phone Number: (800) 315-1519
Lab Address: 10011 Pines Blvd Ste 202 Pembroke Pines, FL 33024
Phone Number: (800) 315-1519
Lab Address: 3705 GARFIELD ST HOLLYWOOD, FL 33021
Phone Number: (800) 315-1519
Lab Address: 10720 CARIBBEAN BLVD STE 430 CUTLER BAY, FL 33189
Phone Number: (800) 315-1519
Lab Address: 3990 SHERIDAN ST #109 &110 HOLLYWOOD, FL 33021
Phone Number: (800) 315-1519
Lab Address: 4430 SHERIDAN ST STE A HOLLYWOOD, FL 33021
Phone Number: (800) 315-1519
Lab Address: 4600 SHERIDAN ST STE 401 HOLLYWOOD, FL 33021
Phone Number: (800) 315-1519
Lab Address: 15190 SW 136TH ST STE 5 MIAMI, FL 33196
Phone Number: (800) 315-1519
Lab Address: 11011 SHERIDAN ST STE 209 HOLLYWOOD, FL 33026
Phone Number: (800) 315-1519
Lab Address: 2004 N FLAMINGO RD PEMBROKE PINES, FL 33028
Phone Number: (800) 315-1519
Lab Address: 5201 RAVENSWOOD RD STE 121 FT LAUDERDALE, FL 33312
Phone Number: (800) 315-1519
Lab Address: 5201 RAVENSWOOD RD STE 121 FORT LAUDERDALE, FL 33312
Phone Number: (800) 315-1519
Lab Address: 17900 NW 5th Street, Suite 101 Pembroke Pines, FL 33029
Phone Number: (800) 315-1519
Lab Address: 1835 S PERIMETER RD STE 125 FORT LAUDERDALE, FL 33309
Phone Number: (800) 315-1519
Lab Address: 18203 PINES BLVD PEMBROKE PINES, FL 33029
Phone Number: (800) 315-1519
Lab Address: 4350 OAKES RD STE 522 DAVIE, FL 33314
Phone Number: (800) 315-1519
Lab Address: 650 SW 34TH ST STE 301 FORT LAUDERDALE, FL 33315
Phone Number: (800) 315-1519
Lab Address: 20221 NW 8TH ST PEMBROKE PINES, FL 33029
Phone Number: (800) 315-1519
Lab Address: 2337 S UNIVERSITY DR DAVIE, FL 33324
Phone Number: (800) 315-1519
Lab Address: 407 SE 24TH ST FORT LAUDERDALE, FL 33316
Phone Number: (800) 315-1519
Lab Address: 103 SE 20TH ST FORT LAUDERDALE, FL 33316
Phone Number: (800) 315-1519
Lab Address: 1425 SE 17TH ST STE A FORT LAUDERDALE, FL 33316
Phone Number: (800) 315-1519
Lab Address: 1491 SE 17th St Ft. Lauderdale, FL 33316
Phone Number: (800) 315-1519
Lab Address: 1347 S ANDREWS AVE FORT LAUDERDALE, FL 33316
Phone Number: (800) 315-1519
Lab Address: 7676C PETERS RD PLANTATION, FL 33324
Phone Number: (800) 315-1519
Lab Address: 912 S ANDREWS AVE FORT LAUDERDALE, FL 33316
Phone Number: (800) 315-1519
Lab Address: 7007 W BROWARD BLVD Unit 5 PLANTATION, FL 33317
Phone Number: (800) 315-1519
Lab Address: 100 S PINE ISLAND RD STE 148 PLANTATION, FL 33324
Phone Number: (800) 315-1519
Lab Address: 7019 W BROWARD BLVD PLANTATION, FL 33317
Phone Number: (800) 315-1519
Lab Address: 401 NW 42ND AVE PLANTATION, FL 33317
Phone Number: (800) 315-1519
Lab Address: 7061 CYPRESS RD STE 101 PLANTATION, FL 33317
Phone Number: (800) 315-1519
Lab Address: 201 NW 82ND AVE STE 302 PLANTATION, FL 33324
Phone Number: (800) 315-1519
Lab Address: 2300 N COMMERCE PKWY STE 103 WESTON, FL 33326
Phone Number: (800) 315-1519
Employers | Individuals | Families
National Workforce Screenings provides comprehensive drug and alcohol testing services for employers and individuals to promote workplace safety, meet compliance requirements, and support legal or personal needs for testing. Implementing a Drug Testing program helps prevent accidents, ensures a drug-free workplace, and meets Federal mandates such as those outlined by the Department of Transportation (DOT)
Drug Testing Services
Alcohol Testing Services
Hair Follicle Drug Testing Services
Probation Drug Testing Services
Court Ordered Drug Testing Services
Occupational Health Services
Background Check Services
Customized Testing Options Available l Discounts available for Bulk Purchases l Onsite Drug Testing Services
Urine Drug Testing in Miami, FL
- Providing a straightforward, precise, and cost-efficient method for detecting drugs in the body.
- This approach evaluates urine samples for drug metabolites, delivering assured results that meet DOT and regulatory standards.
- Capable of identifying numerous substances swiftly, urine testing is favored by employers and organizations for reliable screening.
- In Miami, FL, this service is critical to maintaining workplace integrity and compliance.
Miami, FL's Reliable Alcohol Testing Services
Alcohol testing serves as a dependable technique to assess current intoxication levels by analyzing ethanol levels in the body. Focused on identifying recent alcohol use rather than long-term consumption, this method is essential in Miami, FL for DOT-regulated programs, employment checks, safety-critical roles, and compliance-driven settings where immediate evaluation of impairment is vital.
- Immediate impairment identification
- Crucial for compliance
- Reliable results
Hair Drug Testing in Miami, FL
Hair follicle drug screening is a reputable testing mechanism in Miami, FL, identifying chronic drug usage by analyzing hair sample compounds. With hair growing around 0.5 inches monthly, hair testing grants a 90-day overview, making it invaluable for employment screening, court orders, and regulatory compliance programs across Miami, FL State.
U.S. Department of Transportation Drug Testing in Miami, FL
In Miami, FL, the DOT drug testing program, regulated under 49 CFR Part 40, mandates testing for safety-sensitive positions across transport sectors like trucking, aviation, and rail. With each DOT agency enforcing specific rules, compliance is crucial for employers and employees in Miami, FL's transportation industry.
Structured Random Testing for Miami, FL's Workforce
In Miami, FL, DOT regulations necessitate that employees be selected for drug and alcohol testing based on safety-sensitive functions, not job titles. Roles like supervisors or contractors are excluded unless safety-sensitive. DOT and non-DOT testing pools must remain independent to uphold regulatory standards. We offer comprehensive DOT random testing programs across all DOT Agencies, fostering unbiased, regulation-compliant testing practices crucial for maintaining a safe and compliant work environment.
DOT Physicals in Miami, FL for CDL Drivers
Per DOT and FMCSA, all CDL drivers in Miami, FL need a DOT physical and a CDL medical card. This involves passing a medical exam and completing the Medical Examination Report. Cards are valid for 24 months, requiring renewal every two years, ensuring fitness for duty.
DC Probation Drug Testing: Upholding Justice
- Our services help verify court compliance by detecting drug use, enhancing accountability in the justice system.
- Critical in demonstrating adherence to probationary mandates, they serve to bolster public safety.
- In the Miami, FL, the quick return of results and legal acceptance strengthens our role in the legal framework and community rehabilitation efforts.
In Miami, FL, court-ordered drug testing serves as an essential mechanism for upholding judicial compliance.
Application Areas:
- Used within criminal, custody, and probation cases
- Strictly adheres to court procedures and schedules
- Offers a variety of test options
These reliable, legally defensible tests ensure that individuals meet judicial requirements, with failure to adhere potentially resulting in serious legal repercussions, thus maintaining systemic integrity.
Fingernail Drug Testing in Miami, FL
Miami, FL incorporates fingernail drug testing as an innovative, extended detection method for drug and alcohol use, analyzing substances integrated within nail growth over months. Screenings accommodate multiple drug panels, making them indispensable for thorough and reliable substance evaluation.
Occupational Health Testing Ensures Safety in Miami, FL Workplaces
Miami, FL's workplaces leverage occupational health testing to ensure employees meet the mental and physical requirements of their roles. Whether initiating employment, monitoring ongoing performance, or addressing workplace incidents, these evaluations play a pivotal role in maintaining workplace safety and compliance. By minimizing risk and enhancing productivity, Miami, FL firms benefit from these assessments by fostering healthier work environments, thereby driving organizational success through comprehensive health management strategies.
Drug Free Workplace Policy Development
Promoting Drug-Free Workplaces in Miami, FL
- Implementing drug testing programs boosts workplace safety and productivity. Miami, FL companies benefit by lowering accidents and absenteeism. Employees’ morale improves while workers’ compensation costs decline. Effective policies enhance applicant quality and create a safer work atmosphere. In other states, businesses meeting program standards receive reductions in workers' compensation premiums.
- Employers genuinely committed to safe, drug-free environments must adhere strictly to Miami, FL laws and standards.
Industry Training Programs
Specialized Training in Miami, FL for Collectors
Our training programs include both DOT and non-DOT specimen collector courses for site and mobile testing professionals in Miami, FL. The primary certification course is a 4-hour, self-directed online study that certifies participants in DOT and non-DOT protocols. To gain DOT certification, candidates must deliver five flawless proficiency tests, integrated into our training. This model fosters a knowledgeable workforce adept in nationally recognized testing standards.
Drug Testing Statistics in the United States
Drug testing across the U.S. workforce has experienced notable shifts in recent years, with rising positivity rates, evolving drug trends, and increased attempts to circumvent testing procedures. Below is a summary of key workplace drug testing statistics and trends impacting employers nationwide.
Overall drug test positivity
Overall drug test positivity in the U.S. workforce has reached its highest levels in more than two decades. Positivity rates hovered around 4.6% in 2021 and 2022, then increased to approximately 5.7% in 2022 and 2023, marking a significant rise from historic lows of 3.5% between 2010 and 2012. Specimen Tampering on the Rise: Attempts to undermine the drug testing process have increased sharply. In 2023, substituted urine specimens surged by more than 600% compared to the previous year, reaching record highs. Invalid urine specimens also rose substantially, increasing by more than 45%, highlighting growing challenges in specimen integrity.
Marijuana Trends
Sustained Increase in Positivity Marijuana positivity rates continue to climb, reaching the highest levels ever recorded in both the general workforce and post-accident testing populations. Impact of Legalization: In states where recreational marijuana is legal, workforce marijuana positivity rates were significantly higher—approximately 5.7% in 2022—compared to the national average of 4.3%. Conversely, marijuana positivity rates declined among federally regulated, safety-sensitive employees, likely due to the deterrent effect of consistent, mandated testing. Post-Accident Positivity Growth: Post-accident marijuana positivity in the general workforce reached a 25-year high in 2022 and continues to rise, reflecting an increase of more than 114% between 2015 and 2023.
Trends in Other DrugsAmphetamines: Amphetamine positivity has shown a steady upward trend, increasing notably from 2021 to 2022, with higher rates observed in certain sectors such as education services. Standard testing does not differentiate between prescribed and illicit use. Opiates: Overall positivity for opiates, including codeine and morphine, has declined over the past five years. Heroin and related opiates also experienced decreases in positivity across the general workforce. Cocaine: Cocaine positivity showed a slight increase in 2022 but remains lower than levels reported in prior years, continuing a longer-term downward trend.
Workplace Drug Testing Landscape
Widespread Adoption: Approximately 63% of employers conduct some form of drug or alcohol testing, a figure that has remained relatively stable over time. Preferred Testing Methods: Urine drug testing remains the most widely used method, implemented by roughly 85% of organizations, followed by oral fluid and hair testing. Note: These statistics focus primarily on workplace drug testing and may not fully reflect substance use trends in the general population. Reporting methodologies may vary by organization and industry.
National Workforce Screenings is committed to providing fast, accurate, and confidential drug and alcohol testing services nationwide. All specimens are processed through SAMHSA-certified laboratories, and Medical Review Officer (MRO) verification is available when required. Whether you are an employer focused on maintaining a safe, drug-free workplace or an individual seeking testing for personal, legal, or professional reasons, our experienced team is here to guide you every step of the way.
DOT Consortium
Join our DOT consortium for hassle-free compliance, random testing management, and reliable driver safety solutions.
Drug Testing Near Me: Top 10 FAQs
These are the most common questions people ask when searching for “drug testing near me” — covering cost, walk-ins, turnaround time, test types, and what to expect at your appointment.
1) Where can I get a drug test near me today?
Many clinics offer same-day appointments and walk-ins for common tests like urine, hair, and alcohol testing. The fastest option is to book the nearest collection site and arrive with your authorization (if required) and a valid ID.
2) How much does a drug test cost?
Pricing depends on the test type (urine, hair, oral fluid, blood), the panel (5-panel, 10-panel, etc.), and whether confirmation testing or Medical Review Officer (MRO) review is required. Many providers offer bundled pricing for employers.
3) How long does it take to get drug test results?
Turnaround varies by method and whether results require confirmation. Many labs report negative screens quickly, while non-negative screens may take longer due to confirmation testing and review. Some providers note typical result windows of about 24–48 hours for many workplace tests, and confirmation can extend that timeframe.
4) Do I need an appointment, or can I walk in?
Many locations accept walk-ins, but scheduling an appointment can reduce wait times and help ensure the correct test is ordered. Some national providers recommend bringing (or showing) your confirmation/authorization to avoid delays.
5) What types of drug tests are available near me?
Common options include urine testing (most widely used), hair testing (longer detection window), oral fluid/saliva testing, blood testing (highly specific), and alcohol testing (breath or lab-based). The best choice depends on the reason for testing and the detection window needed.
6) What is the difference between a 5-panel and 10-panel drug test?
A 5-panel typically targets the most commonly tested drug categories, while a 10-panel adds additional classes. Employers, courts, and individuals choose panels based on policy, job role, or legal requirements.
7) What do I need to bring to my drug test appointment?
Bring a valid government-issued photo ID and any test authorization/registration information provided by your employer, court, or testing provider. If the test includes MRO review, having a current medication list (or prescription details) may be helpful if questions arise.
8) How long do drugs stay detectable on a urine, hair, or saliva test?
Detection windows vary by substance, test type, frequency of use, metabolism, and other factors. In general, urine and oral fluid are used for more recent detection, while hair testing can provide a longer lookback period. Your testing provider can recommend the best method based on your purpose (employment, legal, DOT, personal).
9) Can I eat, drink, or take medications before a drug test?
Most tests do not require fasting. Continue prescribed medications as directed by your physician. If MRO review is part of your test, you may be contacted to verify legitimate prescriptions if a result requires follow-up.
10) What happens if I miss my drug test or refuse to test?
Consequences depend on the reason for testing (employment policy, DOT requirements, probation/court order, etc.). Missing or refusing a required test can lead to disqualification, disciplinary action, or legal consequences. Always follow the instructions in your authorization and contact the requesting party immediately if you need to reschedule.
Customer Reviews
Jessica was fantastic. She coordinated my lab work, answered every question, and was genuinely kind. She also responded quickly and resolved an issue right away. I’ll absolutely use this company again—especially with how challenging the healthcare space is right now.
Another great experience ordering job-related testing. Yari was extremely helpful and thorough, helped me choose the right test, and scheduled me at a location close to home. Couldn’t have been easier—amazing customer service.
Outstanding experience thanks to Jessica. Friendly, patient, and very knowledgeable. She took time to understand what I needed and explained everything clearly.
Great experience thanks to Yari. She answered all my questions and made the process smooth and stress-free for my job-related test. She guided me step-by-step and kept everything simple.
Excellent scheduling service for drug and alcohol testing—organized, smooth, and professional. Great lab coverage and consistently outstanding support from the team.
I had trouble with the website at first, but once I spoke with Yari, everything turned around. She was incredibly helpful and made sure I got exactly what I needed.
I love NWFS. The website makes it easy to find tests, pricing is clear, and the information is simple to understand. It gives you the tools you need to choose the right option quickly.
Jessica is incredible—kind, calm, and fast. A location I was sent to was closed, and she immediately called multiple sites to find an open option. She made a stressful situation feel manageable.
Yari helped me with my pre-employment testing and was patient, friendly, and informative. She answered all my questions and made the process easy. I recommend this company based on the support I received.
Great experience from start to finish—quick, reliable, and they worked with me on price. We usually get people scheduled within a couple days and results came back within a few business days. Would use again.
Great experience thanks to Jessica. She was friendly, efficient, and made everything smooth. The interaction felt personal and professional from beginning to end.
Yari was excellent—clear, detailed, and thorough. I’ve called for months and she’s the only person who fully explained everything. I highly recommend asking for her if you need help.
Jessica was wonderful to work with. She helped me order my daughter’s test from start to finish and truly went above and beyond. Excellent customer service—highly recommend.
Jessica was very helpful and flexible. We had to change the testing date and location more than once, and she handled it all with professionalism and patience. Great support.
Jessica was very helpful and insightful. I respect how professionally they handle business. They treated me fairly and made the process straightforward.
Excellent experience working with Jessica. She was responsive, professional, and focused on solving my issue. Communication was clear throughout, and she followed through until everything was resolved.
Great experience with Yari and the Secure Screen team. They were very responsive and provided excellent help getting my new account set up. I’d recommend them to anyone entering the drug screening field.
Yari was very helpful and made fixing my issue quick and simple. Excellent customer service and a great representative of the company.